Refund and Returns Policy

Welcome to Dripz n Vybez’s Refund & Returns Policy page. We value your trust and strive to ensure the best shopping experience. Please read our policies carefully to understand how we handle returns and refunds concerning your purchases on our platform.

1. General Policy for Returns & Refunds

At Dripz n Vybez, we aim to provide seamless service between buyers and sellers. However, our return and refund policies are subject to the following conditions:

Returns and refunds are only applicable if the issue is reported within 24 hours of delivery.
The product issue must be due to damage upon delivery or incorrect items sent, and clear proof of the issue must be provided, including photos, video evidence, or other relevant details.
Outside the 24-hour timeframe, Dripz n Vybez will NOT be able to accept returns or refunds.

2. Conditions for Returns and Refunds

To initiate a return or refund, the following conditions must be met:

The product must be unused, unworn, and in its original packaging (including tags, labels, and accessories, if provided).
The buyer MUST inspect the product immediately after delivery and report any damages within 24 hours.
The request should be accompanied by visual evidence (e.g., pictures or videos of the damaged item).
No refunds or returns will be accepted for buyer’s remorse (e.g., if you no longer want the product or ordered the wrong size).

All return requests will be evaluated by Dripz n Vybez to determine if they meet our returns and refunds terms.

3. Refund Eligibility

You may be eligible for a refund under the following circumstances:

Damaged or Defective Items: If you receive a product owned by Dripz n Vybez or a vetted seller’s product that arrives damaged, we will investigate the claim and, if valid:
- Provide a full refund or replacement (depending on availability).
- Arrange a return of the damaged item unless otherwise stated.
Incorrect Item or Missing Item: If you receive the wrong product or your order is incomplete, we shall ensure the correct product is provided or issue a refund for the missing item.

4. Non-Refundable Items

Certain items are NOT eligible for refunds or returns:

Products not reported damaged within the 24-hour timeframe.
Items damaged due to mishandling, use, or carelessness by the buyer after delivery.
Intimate or personal wear, such as socks, unless there are clear defects upon delivery.
Products purchased on final clearance or promotional sales.

5. How to Initiate a Return or Refund

If you meet the requirements for a return or refund, follow these simple steps:

Contact Us Within 24 Hours of Delivery: Email our Customer Support Team at support@dripznvybez.com or call us at +234 [Insert Number Here].
Provide the Following Information:
- Order number and receipt of purchase.
- Description of the issue (damage, incorrect item, etc.).
- Visual proof of damage (images or videos).
Wait for Evaluation: Our team will review your claim and provide a resolution within 3–5 business days.

6. Third-Party Sellers’ Products

Most products listed on Dripz n Vybez are sold by vetted third-party sellers. While Dripz n Vybez facilitates the platform for purchases, we do not bear the risk for any damages caused by third-party sellers’ products. However, we will assist in resolving disputes where possible.

For third-party products, we’ll liaise with the seller on your behalf to help resolve the issue.
Dripz n Vybez is NOT liable for refunds or exchanges on third-party products unless agreed upon after a verified assessment.

7. Delivery and Logistics

Dripz n Vybez outsources logistics and delivery to trusted third-party partners. Once a product has been delivered, the buyer takes custody of the product, and Dripz n Vybez cannot be held liable for damages during delivery unless the product is owned by us. Ensure you inspect the package upon delivery.

8. Dispute Resolution

In the case of disputes regarding returns or refunds, our team will work diligently to mediate between you and the seller to resolve the matter fairly and efficiently. However, if a resolution cannot be reached, Dripz n Vybez reserves the right to make the final decision based on our policy terms.

9. Limitation of Liability

Dripz n Vybez is not responsible for:

Damages to products arising after delivery due to buyer mishandling, misuse, or negligence.
Losses or delays caused by factors outside our control, including but not limited to natural disasters, strikes, or courier service disruptions.
Products sold by third-party sellers that do not comply with customer expectations, except in cases of verified damage or defects reported within the stated timeframe.

While we strive to maintain high-quality standards and vet our sellers strictly, buyers are encouraged to review product listings carefully and direct any questions to our support team before making a purchase.

10. Fraudulent Claims

Dripz n Vybez takes fraudulent claims seriously. Any false claims regarding damaged or incorrect items will result in:

Immediate rejection of the return or refund request.
Suspension or termination of the buyer’s account from the Dripz n Vybez platform.
Possible legal action based on the nature of the fraudulent claim.

11. Refund Processing

Once a refund is approved, we will process it as follows:

If the payment was made via credit card, debit card, or bank transfer, refunds will be issued to the original payment method.
Refunds will typically take 5–10 business days to reflect, depending on the payment provider or bank.
If a replacement item is requested instead of a refund, we will arrange for delivery within 7–14 business days, subject to product availability.

Note: Shipping fees, where applicable, are non-refundable (except in cases of returns due to damaged or defective items).

12. Customer Responsibility

As a valued customer, it’s your responsibility to ensure:

The correct delivery address and contact information is provided at checkout. We are not liable for lost deliveries due to incorrect details provided by the customer.
Products are inspected upon delivery to identify any potential concerns promptly.
Return requests or complaints are communicated to us within the 24-hour window after delivery.

13. Amendment of Policy

Dripz n Vybez reserves the right to amend or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our platform. We encourage you to periodically review this policy to stay updated on its terms.

14. Contact Us

If you have further questions or concerns about our Refund & Returns Policy, feel free to contact our support team. We’re here to help and ensure your experience with Dripz n Vybez is as smooth as possible.

Email: support@dripznvybez.com
Phone: +234 [Insert Phone Number]
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM WAT

We appreciate your patronage and look forward to being your go-to destination for the latest quality fashion items, pop culture updates, and entertainment news.

Thank you for choosing Dripz n Vybez! #StayDrippin #StayVybin