FAQ
What is Dripz n Vybez?
Dripz n Vybez is Nigeria’s premier fashion marketplace and pop culture news platform. We offer high-quality fashion items including shoes, streetwears, and accessories, while keeping you updated with the latest in fashion, entertainment, and pop culture news.
Who sells on Dripz n Vybez?
We host a mix of products owned by Dripz n Vybez and items sold by vetted third-party sellers with high-quality standards.
Are all the products sold on Drip Universe authentic?
Yes, we thoroughly vet our sellers to ensure the products listed are authentic and meet our quality standards.
Do I need an account to shop on Drip Universe?
While you can browse products without an account, creating an account allows you to track your orders, save favorite items, and enjoy a faster checkout experience.
How do I create an account?
Creating an account is easy! Click this Sign Up button to get started or the sign up button at the footer of the website, enter your details, and start exploring the best in fashion and culture. Additionally, a new account is automatically created for you when checking out your first purchase using your email address and the other info you would be providing.
How do I contact Dripz n Vybez’s customer support?
You can contact us via email at contact@dripznvybez.com, filling out the form on our Contact Page or Whatsapp us at +234 707 558 5575 Our support team is available Monday-Saturday, 9:00 AM–6:00 PM WAT.
Can I sell my products on Dripz n Vybez?
If you’re a seller with high-quality fashionn products, you can apply to be a seller on our platform. Click the link below to get started
or Contact us via email at support@dripznvybez.com for more details.
ORDERS & PRODUCTS
Are the product images an exact representation of the items?
Yes, all product images are accurate and provided by our vetted sellers. However, some slight variations in color may occur due to screen differences.
How do I find the right size for clothing or shoes?
Check the size guide available on each product’s page. If you have any doubts, feel free to contact the seller or our customer support at contact@dripznvybez.com
How can I place an order on Dripz n Vybez?
To place an order, browse our collections, add your desired items to the cart, proceed to checkout, provide delivery details, and complete your payment. You’ll receive a confirmation email once your order is placed.
Can I cancel my order after placing it?
Unfortunately, once an order is placed and confirmed, it cannot be canceled. Please double-check your items before completing the purchase. However, items can be returned and refunded if a product is damaged when received. Please refer to our Refunds & Return Policy page for more information
What happens if a product I want is out of stock?
If a product is out of stock, you can click the “Notify Me” button on the product page. We’ll send you an email or SMS when it becomes available again.
How do I know if a product is owned by Dripz n Vybez or a third-party seller?
Product listings will specify whether they are sold directly by Dripz n Vybez or a third-party vendor.
Can I leave reviews for products?
Yes! We encourage all customers to leave reviews based on their experiences to help others make informed decisions.
SHIPPING & DELIVERY
How long does delivery take?
Delivery timelines vary based on your location in Nigeria. On average, we deliver within 3–7 business days. You’ll receive tracking details once your order is dispatched.
Do you deliver nationwide in Nigeria?
Yes, we deliver to all states in Nigeria. However, delivery timelines may vary in remote areas.
Who handles the delivery of my order?
We work closely with trusted third-party logistics providers to ensure timely and secure delivery of your orders.
Do you offer free shipping?
We offer Free shipping on orders above ₦150,000 or additionally during promotions. Check the product page or our promotions section for more details.
How much is shipping?
Shipping fees vary based on location and order size. The exact cost will be calculated and provided at checkout. We offer free shipping on orders above ₦150,000.
What happens if my delivery is delayed?
Delays are rare, but if they occur, please contact our support team. We’ll investigate and update you promptly.
RETURNS & REFUNDS
What is the return and refund policy?
You can request a return for damaged or defective items within 24 hours of receiving your order. Any return requests made after the 24-hour window may not be accepted. Please review our Returns Policy for further details.
How do I initiate a return or claim a refund?
Contact our Customer Support team within 24 hours of receiving the product. Provide your order details, proof of damage (photos), and we’ll assist you with the next steps.
What happens if the product I ordered arrives damaged?
For products sold by vendors: Once you report the issue within 24 hours, we’ll help resolve the dispute with the seller.
For Drip Universe-owned products: We will either replace or refund your purchase after verifying the claim.
How long do refunds take?
Once approved, refunds typically process within 5-10 business days, depending on your payment method.
Can I exchange an item instead of getting a refund?
Yes, we can arrange an exchange for a replacement item, subject to availability. Please contact our support team to discuss options.
PAYMENTS & SECURITY
What payment methods are accepted?
We accept major payment methods including credit/debit cards, bank transfers, and mobile money. All payments are processed through secure gateways.
Is my payment information secure?
Absolutely. We use encryption and secure payment processors to ensure that your data is safe. Your privacy and security are our top priorities.
Can I pay on delivery?
No, we do not offer payment on delivery service, however we do allow for payment when you’re picking the product at the local store. Additionally, we do allow several methods of payment direct on the site, Bank Transfer, USSD, Credit and Debit Card. This ensures a faster and more efficient shopping experience.
What should I do if my payment fails?
If your payment fails, check your internet connection and ensure your payment method has sufficient funds. If the issue persists, contact our support team for assistance.
CUSTOMER SERVICE
How do I know which vendors to trust on the platform?
Every vendor on Drip Universe is rigorously vetted before approval. Customer reviews and ratings are also available on product pages to help guide your decision
Does Drip Universe have discounts or promotions?
Yes, we frequently have special promotions, flash sales, and discount codes. Subscribe to our newsletter or follow us on social media to stay updated.
Do you have customer support in case I have issues?
If you encounter issues while dealing with a seller, contact our customer support team for assistance and dispute resolution, they’ll be available to assist you.
How can I stay updated on promotions, new arrivals and Vybez News
Sign up for our newsletter to be the first to hear about exclusive deals, new product drops, and fashion tips! Follow us on social media for instant updates.
Can I provide feedback or suggestions to Dripz n Vybez?
We value your input! Please contact our support team with any feedback or suggestions on how we can improve.
VYBEZ NEWS
What is Vybez News?
Vybez News is your one-stop destination for updates on global pop culture, fashion, music, movies, entertainment, and Nigerian news—all specially curated to keep you in the loop.
What kind of content does Vybez News feature?
We cover everything from the latest fashion trends, celebrity gossip, chart-topping music, thrilling movie releases, and entertainment buzz to general Nigerian news.
How often is Vybez News updated?
Our team works around the clock to bring you fresh, exciting content daily. You’ll never miss out on the latest updates!
Do I need to pay to access Vybez News?
No! Vybez News is completely free to access. Simply visit our site to explore the latest updates.
Why should I subscribe to the Vybez News newsletter?
As a subscriber, you’ll enjoy:
- Early access to exclusive stories
- Special discount codes for the marketplace
- First alerts on flash sales
- Insider fashion tips and trend forecasts
- Celebrity style breakdowns
- Exclusive interviews and behind-the-scenes content
- Priority access to fashion events and pop-up shop.
Can I contribute to Vybez News?
We’re open to fresh perspectives and guest contributions! If you have pop culture stories, interesting entertainment update, trending topic or insights you’d like to share, submit your pitch through our “Write for Us” page or email us at vybeznews@dripznvybez.com.
Where can I find Vybez News on social media?
Our social media platforms are extensions of Vybez News! Follow us for live updates and trending stories:
